Customer care

How to order jewelry kits or instructions, shown of this Jewelry and beads web shop ...

We are a French Company, with a customer service you can contact in english or french :
by e-mail (prefered): Contact by email
or by phone : (+33)9.83.04.73.07 (in France)
or by postal mail : Cyberte Creation SARL, 169 impasse de Malgras - 26170 Buis les Baronnies, France.

Visit our gallery and add to your cart bead ring kits, bead necklace or jewel kits, and/or patterns.

Viewing your cart, you will see a link about shipping and handling costs. You can create your account, and indicate in which country you want your order be shipped. If you are already our customer, just fill out your customer code and pasword you have choosen while processing your first order. Then, in your cart, shipping and handling costs and VAT taxes are updated. You know exactly what is the amount of your order.

There is no Shipping & handling cost if you order only patterns sent by email.

To check out your order, you must have a customer account. Becareful the email address you fill out is valid, it is important for our communications. You wil received on your email address an order confirm with all your items and total amount.

During the payment, you will choose to be automatically redirected to the Scellius secure payment service of our bank La Banque Postale (one of the leading French banks) which accept Visa, Mastercard, or to proceed to your payment by PAYPAL.
You can follow your status orders in the Customer Access. You just need your customer code and password.

CUSTOMS CHARGES/IMPORT DUTIES: For international orders, any taxes or duties assessed by customs will be the responsibility of the recipient.

Orders take 1-2 business days to process.

View our Detailled conditions of use.